Privacy Policy

Privacy and Data Protection Policy

At We Love Small Hotels we respect your privacy and appreciate the trust you place in us. In this privacy policy you will know who we are, why we want your data, how we treat it, who we share it with, how long we keep it. Finally, we present to you the ways to get in touch with us and to exercise your rights.

Collection and processing of personal data

We Love Small Hotels is a travel agency with the RNAVT travel agency license nr. 4295 by Turismo de Portugal.

When you make a tour with We Love Small Hotels your personal data will be shared with different entities with whom we have direct or indirect contractual relations. In particular, hotel establishments, car rental and transfer companies, rental companies of equipment for activities, tourist animation companies that can be hired for activities. In this way your data will be necessary to make all reservations of accommodation, transfers, rent vehicles, reserve tickets in parks or monuments, and other services subject to legal impositions in the country of destination. The data we provide to these entities is the minimum necessary to achieve the desired result.

When you sign up for one of our tours, we will ask for the name, address, date of birth, nationality, telephone, email, ID number, date of issue, expiring date, health or food restrictions and height, when applicable.

We Love Small Hotels does not record data of a racial or ethnic nature, religious beliefs, health, nutrition or sexual orientation, except as expressly stated above regarding their safety and convenience during the travel in question.

Data can be collected through the We Love Small Hotels website, by email, telephone or face-to-face contact.

Collection and processing of personal data of minors

The personal data of minors is collected and processed with the prior consent of their legal representatives. Legal representatives have the right to access the information and / or request the deletion of the data.

The purposes for which personal data are collected and processed

Customer management - the activity of travel agencies implies the booking of touristic services at the customer's request from suppliers / hotel establishments. The confirmation of these services is only made with the provision of personal data to the services providers requested by the client.

Disclosure - After express consent of the client or registration in the existing form in the site, We Love Small Hotels will send information about its services to the contacts authorized by email. You can cancel the subscription at any time by clicking on the link in the email footer.

Temporary file

The length of time the data is stored varies according to the purpose for which the information is used. There are, however, legal requirements that require to keep the data for a certain period of time, currently 12 years. Thus, where there is no specific legal requirement, the data will be saved and stored for the period necessary for the purposes for which it was collected or supplied, until otherwise indicated by the customer.

Assignment to third parties

By providing your personal data, customers declare that they authorize and consent to the processing of their data by We Love Small Hotels and contracted service providers in accordance with the new General Data Protection Regulation (GDPR) and to the extent absolutely necessary for the realization of the reservation / service intended.

If you do not agree with the above conditions, We Love Small Hotels will not be able to advance with your request and consequently will not be able to accept your reservation.

We do not give your personal data to third parties who are not involved in the organization of your trip.

Customer Rights

We guarantee the client the exercise of the right of access, rectification, cancellation or opposition legally foreseen. If the client wishes to exercise the rights of access, rectification, elimination or limitation of the treatment that the GDPR grants them, he / she should send us an e-mail that demonstrates the intention.

In the case of the newsletter, the customer can, at any time, cancel his subscription or change his data from the links in the footer of the same.

Changes to the Privacy Policy

We Love Small Hotels may at any time make any changes that are deemed necessary to ensure the updating, development and continuous improvement of the Data Protection and Privacy Policy, and its online publication guarantee transparency and information to Users, Service Recipients and Customers. Continued use of the agency's services after such communication will be deemed to be your agreement.

Complaints or Suggestions and Incident Reporting

Users, Service Recipients and We Love Small Hotels Customers have the right to complain to regulatory authorities.

Users, Service Recipients and We Love Small Hotels Customers may also send suggestions via e-mail to info@welovesmallhotels.com to the attention of the management of We Love Small Hotels.

For any clarification or additional information or to exercise rights in this area, please contact the management of We Love Small Hotels via email info@welovesmallhotels.com.